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 twenty-ninth european conference


Explainable AI for tailored electricity consumption feedback -- an experimental evaluation of visualizations

Wastensteiner, Jacqueline, Weiss, Tobias M., Haag, Felix, Hopf, Konstantin

arXiv.org Artificial Intelligence

Machine learning (ML) methods can effectively analyse data, recognize patterns in them, and make high-quality predictions. Good predictions usually come along with "black-box" models that are unable to present the detected patterns in a human-readable way. Technical developments recently led to eXplainable Artificial Intelligence (XAI) techniques that aim to open such black-boxes and enable humans to gain new insights from detected patterns. We investigated the application of XAI in an area where specific insights can have a significant effect on consumer behaviour, namely electricity use. Knowing that specific feedback on individuals' electricity consumption triggers resource conservation, we created five visualizations with ML and XAI methods from electricity consumption time series for highly personalized feedback, considering existing domain-specific design knowledge. Our experimental evaluation with 152 participants showed that humans can assimilate the pattern displayed by XAI visualizations, but such visualizations should follow known visualization patterns to be well-understood by users.


A Picture is Worth a Collaboration: Accumulating Design Knowledge for Computer-Vision-based Hybrid Intelligence Systems

Zschech, Patrick, Walk, Jannis, Heinrich, Kai, Vössing, Michael, Kühl, Niklas

arXiv.org Artificial Intelligence

Computer vision (CV) techniques try to mimic human capabilities of visual perception to support labor-intensive and time-consuming tasks like the recognition and localization of critical objects. Nowadays, CV increasingly relies on artificial intelligence (AI) to automatically extract useful information from images that can be utilized for decision support and business process automation. However, the focus of extant research is often exclusively on technical aspects when designing AI-based CV systems while neglecting socio-technical facets, such as trust, control, and autonomy. For this purpose, we consider the design of such systems from a hybrid intelligence (HI) perspective and aim to derive prescriptive design knowledge for CV-based HI systems. We apply a reflective, practice-inspired design science approach and accumulate design knowledge from six comprehensive CV projects. As a result, we identify four design-related mechanisms (i.e., automation, signaling, modification, and collaboration) that inform our derived meta-requirements and design principles. This can serve as a basis for further socio-technical research on CV-based HI systems.